ABROAD Support
日本語 · English · 한국어 · 繁體中文 · Español · Français · Deutsch · Português · Italiano · Tiếng Việt
This is the support page for ABROAD, an iPhone app that brings your days studying or working abroad (journal, vocabulary, expenses and plans) together in one place.
FAQ
Where are my records stored?
They are stored on your iPhone. If you turn on iCloud sync, they are also stored in the private area (iCloud) of your own Apple Account. The developer of ABROAD cannot see your records.
What should I do when I change phones?
Go to Settings > Backup & iCloud > "Save backup" to export a file, then choose "Load backup" on your new iPhone. If you use iCloud sync, your records will come back when you sign in with the same Apple Account.
What happens if I delete the app?
The records on your iPhone will be deleted. Be sure to save a backup before deleting the app.
I want to restore a design (theme) I bought
Go to Settings > Themes (Design) and tap "Restore Purchases." You need to be signed in with the same Apple Account you used to make the purchase.
I can't hear word pronunciations
Check your volume, and check that a voice has been downloaded in your iPhone's Settings > Accessibility > Spoken Content.
I get no notifications / too many notifications
In Settings > Notifications, you can choose "Quiet," "Just right" or "Frequent." If notifications don't arrive, check that they are allowed in your iPhone's Settings > Notifications > ABROAD.
About exchange rates
Expenses recorded in a foreign currency are converted using reference rates from the European Central Bank (ECB). Expenses recorded with no connection are converted automatically once you're back online. The amount may differ from what your card actually charges.
Contact
Email: abroad.com@outlook.jp
When reporting a problem, please include the app version, your iPhone model and what you were doing when it happened. Please do not send passwords or card details.
It may take a few days for us to reply.
© ABROAD